medical-management
Do Appointment No-Shows Decrease Just by Sending More Reminder Texts… What If There Were an Operations Method Connecting Cancellations to Re-booking?
Based on the UK NHS appointment text message experiment, we distinguish between sending, delivery, cancellation, and re-booking. We examine how to manage the denominator of the no-show rate, patient accessibility, and staff workload together.
Based on the UK NHS appointment text message experiment, we distinguish between sending, delivery, cancellation, and re-booking. We examine how to manage the denominator of the no-show rate, patient accessibility, and staff workload together.
When appointment schedules are full but clinical hours remain empty, it makes operating a medical institution difficult. Looking only at the result that a patient did not show up, it is easy to think of sending more notifications or managing appointments more strictly.…
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