MEDICAL MANAGEMENT

의료경영 아티클

Do Appointment No-Shows Decrease Just by Sending More Reminder Texts… What If There Were an Operations Method Connecting Cancellations to Re-booking?

Based on the UK NHS appointment text message experiment, we distinguish between sending, delivery, cancellation, and re-booking. We examine how to manage the denominator of the no-show rate, patient accessibility, and staff workload together.