MANAGEMENT ARTICLE
Where Did the Time Saved by AI Go... Performance Standards Management Must Change
Increased AI usage and reduced working hours do not necessarily translate to proportional improvements in organizational performance. Recent studies highlight the need to evaluate program activity, time savings, and final output separately. Management must examine the entire workflow—including review and rework—rather than just drafting speed. Deciding how to allocate the time gained—whether toward additional work, quality improvement, learning, or recovery—is also a critical choice. KBR proposes completion criteria, measurement methods, and operational principles to assess the outcomes of AI adoption.

Where Did the Time Saved by AI Go... Performance Standards Management Must Change Beyond usage rates and drafting speed, companies must examine task completion criteria, review costs, and the reallocation of saved time Suppose management is reviewing a report filled with metrics on utilization rates and document drafting times during a meeting to evaluate AI adoption. Even though employees report drafting documents faster and system usage logs accumulate, the dates when proposals are sent to clients or projects are finalized remain largely unchanged. The critical question here is not simply whether employees utilized AI sufficiently. Leaders must also ask how far the accelerated work has progressed through the organization's stages and what has been recognized as performance in the process. Recently published studies provide a basis for examining this question from various angles. Howeve…
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