Performance Appraisals Focus on Individuals, but Why Is Cross-Departmental Collaboration Still Stagnant?

Consider a situation where the sales team achieves its contract goals, but the operations team fails to meet delivery deadlines, or the support department reduces costs while customer response times become slower. If such conflicts repeat, it is necessary to examine how the performance criteria assigned to individuals and departments connect to the company-wide results before resorting to collaboration training. If the structure causes joint performance to deteriorate simply because everyone makes the choice that benefits them most in evaluations, simply encouraging a will to collaborate will not resolve the conflict. When Individual Success Does Not Lead to Company Success During the period when year-end evaluations and next year's goals are prepared together, reviewing the relationships between goals is just as important as summing up the performance results. While items that departmen…