Employee Opinions Are Being Heard, So Why Do Organizational Problems Surface So Late?

There are situations where everything seemed fine in meetings, only for schedule delays and customer complaints to emerge all at once right before the deadline. If this happens repeatedly, it is necessary to examine not just the frequency of reporting, but also how the organization responded when employees brought up uncomfortable information. The fact that there is an opportunity to speak is different from the experience that what was said was reviewed and influenced decisions. Missing this distinction can lead to mistaking a quiet organization for one without problems. What Cannot Be Known Solely from Silence When organizing plans for the following year and asking about difficulties on the ground, few opinions may emerge. While operations might be stable, one must also consider cases where people do not know what to say or do not wish to repeat things they have already said multiple ti…